Sales Skills for Non-Sales Staff

Sales Skills for Non-Sales Staff

Help monthly in Sheffield – contact us for details.

Whether we like it or not, everyone is in sales. Everyone. From the receptionist to the delivery driver, from the warehouse operative to the purchaser. Everyone is the face of the company and is responsible for maintaining the brand and good will of the business, at every single business interface.

That is why we have created this very specific course – Sales Skills for Non-Sales Staff.

This course is made for you if you are in:

  • Customer Service
  • Trade Counters
  • Retail
  • Operations
  • Help Desk
  • Internal Support
  • Reception
  • Purchasing
  • Logistics

The Course covers:

  • Making First Impressions Count
  • Internal and External Sales Through Service
  • Creating High Levels of Engagement
  • Communications Skills
  • Questioning to Understand
  • Building Rapport
  • Basic NLP
  • Persuasion and Influencing
  • Gaining Commitment to Positive Action
  • Sales Through Service
  • Follow Up
  • Creating an Attitude to Deliver
  • Handing Difficult People
  • Email Communication

Attendees with develop an understanding of and learn how to:

  • Create good will and positive impressions by delivering excellent customer service
  • Engage with internal and external customer professionally via the telephone, email and face to face
  • Use an array of persuasion and influencing skills to gain buy in
  • Harness the power of questions to investigate specific needs and to understand concerns and issues
  • Collect sufficient relevant information, to summarise the information and produce workable solutions
  • Deal with aggressive actions and situations involving conflict so as to create harmony
  • Gaining buy in to specific actions

Fee:

£297 per attendee plus VAT

Including lunch and course work books

For more information contact Carol Griffiths on 0779 002 1885 or carol@mortonkyle.com

Alternatively use the contact form here:

 

Morton Kyle Limited – specialists in:
Improving Sales Performance via Sales Audit, Sales Training, Sales Strategy, Sales Consultancy, Sales Coaching and Mentoring, Client Acquisition, Client Retention, Profit Maximisation, Sales Pipeline Creation, Sales Prospecting, Client Attraction, Sales Change Management, Sales Process Improvement, Sales Performance Management, Business Process Improvement, Sales Analysis, Sales Trouble Shooting, Transformational Organisational Development, Creating Value Added Sales Propositions, Value Based Selling, Value Based Pricing, SPIN Selling, Solution Selling, Challenger Sales, Sales Planning, Agile Sales Plans, Lean Sales and Marketing Plans, Sales Operations, Sales Management, New Business Development, Sales and Marketing Strategy, Sales Skills Development, Sales Skills Training, Sales Executive Development, Sales Development Mentoring Executive Coaching in Sales
Recruitment of Sales Super Stars – Telesales, Field Sales, Business Development Managers, Sales Management, Appointment Setters, Account Managers, Lead Generators, Sales Support, from Junior to Director level positions in Sheffield, Leeds, Barnsley, Rotherham, Wakefield, Pontefract, Harrogate, York or the surrounding areas of Yorkshire.

 

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